Case Study: The Benefits of Preventive Maintenance for Automatic Doors

Pedestrian automatic doors are complex systems made up of mechanical, electrical, and electronic components that require professional maintenance throughout their entire service life. Preventive maintenance, although initially perceived as an additional cost, significantly reduces total costs in the long run.

What Did We Analyze?

We compared two distinct scenarios regarding the maintenance of automatic doors:

Client Alpha SRL (20 doors) – did not carry out preventive maintenance immediately after installation, relying instead on the warranty certificate, which covered 2 years of free repairs*.
Client Beta SRL (10 doors) – adopted preventive maintenance from the very start.

Key Findings

Total costs (2019–2024 period):

Client Alpha SRL: €63,228.14 (reactive interventions only)
Client Beta SRL: €12,872.79 (preventive maintenance)

Savings Generated by Preventive Maintenance:

Total savings for Client Beta SRL: €20,542.02 (32.49% less than Alpha)
Cost per door – Alpha SRL: €3,161.41 / Beta SRL: €1,287.28
Difference: Client Alpha SRL paid 145.6% more per door compared to Client Beta SRL

The Benefits of Preventive Maintenance for Automatic Doors

Lower total costs: avoiding major expenses caused by significant malfunctions
Increased reliability: significantly reduces the frequency of critical failures (electronic control units, motoreducers)
Financial stability and predictability: better expense control and avoidance of unexpected costs
Operational continuity: ensures an uninterrupted flow of customers in high-traffic locations (shopping centers, hotels, airports)
User comfort: prevents the discomfort and frustration caused by automatic door malfunctions
Energy efficiency: prevents major energy losses caused by doors stuck in an open position
Brand image protection: prevents negative customer perceptions caused by visible and frequent malfunctions

Conclusion and Recommendations

Implementing preventive maintenance from the very start of equipment use is a strategic decision that brings significant long-term benefits for any company using automatic doors.

This study clearly demonstrates that a preventive maintenance contract drastically reduces the total costs associated with owning automatic doors. Companies that implement maintenance from the initial stage significantly cut expenses and ensure optimal, reliable equipment operation.

Our recommendation:
Adopt preventive maintenance right from the installation of your automatic doors for better cost control and to avoid major unforeseen expenses.

Note: No warranty certificate provides 100% coverage, as malfunctions frequently occur due to improper use — for example, impacts to the door that affect the operator’s components.

Request a personalized quote now and find out how we can work together to optimize the lifespan and costs of your equipment.