Industrial door and gate service
Fast interventions, audit, and maintenance
Fast interventions, technical audits, and maintenance for factories, warehouses, and storage facilities.
Service for sectional doors, rapid doors, and industrial gates, nationwide. Our own teams, multi-brand diagnostics, and repairs tailored to the equipment, traffic, and operating conditions.
Why you need service for industrial doors and gates
A jammed sectional door can put a loading bay out of operation. A gate that won’t open delays truck access, and a rapid door left open allows air exchange between areas with different temperatures. In a warehouse or storage facility, these issues affect delivery schedules, goods flow, and working conditions.
Service for industrial doors and gates includes diagnosis of mechanical and electrical components, adjustments, repairs, and testing of safety devices. Preventive maintenance adds scheduled inspections to identify wear before blockages occur. The schedule is set according to the number of opening and closing cycles, the operating environment, and the consequences of a shutdown.
KADRA Service operates nationwide, for factories, logistics centers, warehouses, and commercial spaces. We provide service for industrial doors and gates for factories and production facilities in Bucharest and Cluj-Napoca, for industrial halls in Iași and Timișoara, or for warehouses in Constanța and Brașov, as well as in other locations across the country. We coordinate the work with the site’s technical manager, taking into account the production schedule and loading-unloading operations.
We also work with equipment installed by other suppliers, based on a technical assessment. For managers of an industrial park or a network of warehouses, this means a single partner for the maintenance of different equipment and locations.
5 signs that your industrial door or gate is no longer working properly
1. Movement becomes slow, jerky, or interrupted
A door that stops mid-travel or a gate that starts up sluggishly requires checking the drive and mechanism. The technician inspects the motor or gear motor, transmission, guide rails, and control parameters, depending on the model. The diagnosis determines whether the issue is mechanical, electrical, or safety-related.
2. The sectional door rises unevenly or the panels tilt
Uneven movement, a damaged cable, or rollers that have come out of the track require stopping use and checking the door. The lifting cables, drums, rollers, and balancing system, including torsion springs, are inspected. Work on these components must be carried out by qualified personnel.
3. Unusual noises, vibrations, or friction occur
Banging, squeaking, or panels rubbing against the guides during operation can indicate component wear, loss of alignment, or issues with the fastenings. For sliding gates, the rollers, the track (where present), and the pinion-rack assembly are also checked. Noise alone doesn't determine exactly which part needs repair or replacement.
4. The door doesn't close completely or the flexible curtain is damaged
A gap at floor level, loose seals, or a torn PVC curtain warrant an inspection. The closing position, alignment, and sealing are checked, and for rapid doors, the curtain and side guides as well. In cold storage spaces, incomplete closing can increase air exchange.
5. Repeated stops, reopenings, or safety errors occur
A gate that refuses to close with the passage clear, or a door that reopens frequently for no apparent reason, requires diagnosis of the safety devices and controls. Photocells, the optical barrier, the sensitive edge, and position signals, where installed, are checked. Safety devices should never be disabled in order to keep the equipment running.
Act quickly, reduce repair costs
If you notice these symptoms, request a technical inspection. In the event of uncontrolled movement, damaged support components, or a risk of impact, stop using the equipment and cordon off the area according to the site's procedures until a specialist arrives.
Services for industrial doors and gates
We plan the work according to the type of equipment, the intensity of use, and its role in the operational flow. The assessment covers both the functioning of the door or gate and the safety devices relevant to how it is used.
Technical
audit
We take inventory of the equipment and check the condition of the mechanisms, drives, controls, and safety devices. We review the available history, component wear, and recurring issues.
You receive a technical report, recommendations, and an estimated quote. You’ll know what’s urgent, what can be scheduled, and what needs to be budgeted.
Maintenance subscriptions
We schedule inspections, adjustments, and maintenance work according to the manufacturer’s instructions. The frequency is adapted to the number of cycles and the work schedule.
The CARE, PLUS, and TOTAL plans include one, two, or four annual inspections. Response conditions and reporting are established contractually.
Rapid
interventions
We take requests for jammed industrial doors, non-functional gates, or abnormal operation. Please specify whether loading, truck access, or production is affected.
We prioritize based on urgency and contractual conditions, then carry out diagnostics and check the safety devices. Until the team arrives, do not force the jammed equipment.
Repairs and spare parts
We perform adjustments and replace worn or faulty components: rollers, cables, springs, seals, panels, curtains, sensors, and drive or control elements.
Local parts stock supports our interventions, and their availability affects the timeline. When repair isn’t justified, we propose modernization and the associated costs.
Types of industrial doors and gates serviced
We provide service and maintenance for manual and automated equipment in industry, logistics, and commercial spaces. The work is adapted to the model and documentation of the installation.
For sectional doors, spring and cable break safety devices are also checked, depending on the configuration. For rapid doors, inspections cover the curtain, guides, and passage safety devices. For perimeter gates, the automation is assessed together with the gate mechanics and the installed access control systems.
Why KADRA
30+ years of experience
Over 30 years of experience, from the design and integration of access systems to installation and service, resulting in recommendations tailored to the equipment and its use.
National coverage
Nationwide coverage, for managing maintenance services across multiple locations with a single partner.
Multi-brand service
Multi-brand expertise, including equipment installed by other suppliers, for simpler management of a portfolio of different doors.
Our own teams, not subcontractors
Our own teams of technicians and local parts stock, for diagnostics and interventions under the conditions set for the equipment, location, and contract.
Full reporting after every intervention
Technical reports and documented recommendations, for prioritizing work and planning the maintenance budget.
The strength of a group — part of EMI Group
Part of EMI Group, with international operations in the access systems field.
How our process works - industrial door and gate service
A simple and transparent process, from first contact to completion of the intervention. You know exactly what’s coming next, who’s in charge, and what you’re getting — no ambiguities, no hidden costs.
You call us or send a request. Mention the location, the type and model of the equipment, the symptom, and any error code. A photo of the nameplate helps with identification. Please specify whether the blockage affects production, loading of goods, or access to the premises.
The technician checks the mechanism, drive, controls, and safety functions. They identify the problem and document the condition of the equipment. We agree with the site manager on the working conditions and access to the installation.
You receive the technical solution, the work and parts required, the costs, and the proposed timeline. This takes into account component availability, the installation's configuration, and the agreed working hours.
We carry out the work, adjust and test the equipment and the relevant safety devices. At the end, you receive the technical report and maintenance recommendations. The history helps identify recurring faults and prepare for future work.
Standards and compliance
Service takes into account the type of equipment, the manufacturer’s instructions, and the requirements applicable to the installation:
SR EN 13241
safety and performance requirements for industrial doors and gates
SR EN 12453
operational safety of automated doors and gates
P118
fire safety requirements, relevant for doors with a role in compartmentalization or evacuation
Trust built in the field
Our results are visible in every intervention and in long-term customer relationships. Work volumes, response times and direct feedback from the field reflect the real level of KADRA Service.
+3.500
locations serviced nationwide
10
years of average experience in the KADRA Service team
+20.000
hours of interventions in the last 12 months.
+ 3000
pieces of equipment active in maintenance and service
References - industrial door and gate service
KADRA’s experience in installing and integrating industrial equipment can be seen in projects with different access requirements:
Resources - industrial door and gate service
Articles and case studies to help you make the right decision for maintaining your industrial doors.
Frequently asked questions
How often should industrial doors be maintained
The frequency is determined by the manufacturer’s instructions, the number of cycles, the environment, and the operating regime. A door used across multiple shifts may require more frequent inspections than one with low traffic. The plan follows the calendar intervals and usage thresholds specified for the model.
What's the difference between maintenance and a service intervention
Preventive maintenance involves scheduled inspections and adjustments. Corrective intervention resolves a fault that has already occurred, through diagnosis, repairs, and testing. The two services complement each other throughout the door’s or gate’s service life.
Do you service industrial doors and gates installed by other suppliers
Yes, KADRA Service offers multi-brand interventions, based on a technical assessment. The solution depends on the model, documentation, compatibility, and parts availability. Identifying the equipment and its configuration comes before determining the work needed.
What's included in a service contract for industrial doors
The quote specifies the equipment covered, the number of inspections, reporting, response and intervention conditions, and the services included for parts or labor. Planning takes into account the usage regime and the working hours agreed with the client.
How long does an emergency intervention take
The timeline depends on urgency, location, and contractual conditions. The repair duration depends on the fault, access to the installation, and the parts needed. Response time, arrival on site, and restoring operation are separate stages.
What's included in a technical audit of industrial doors and gates
The audit includes identifying the equipment and assessing the mechanisms, drives, controls, and relevant safety devices. Wear, available history, and usage conditions are reviewed. You receive a technical report, recommendations, and an estimated quote, to help prioritize repairs and maintenance.
What should I do if the sectional door or industrial gate gets stuck
Stop using the equipment if there’s a risk of uncontrolled movement or damaged components, and contact service. Report the symptom, the model, and the error code. Only check the elements permitted by the manual. Do not force the door, do not adjust the springs or cables, and do not disable the safety devices.
How much does service for an industrial door or gate cost
The cost depends on the model, dimensions, fault, labor, parts, and location. For maintenance, the number of pieces of equipment, usage, and frequency of inspections also matter. The quote is determined after an assessment, specifying the work required.
Other equipment serviced
In loading and unloading areas, KADRA Service can also assess dock equipment: dock levelers, dock seals, and safety accessories, after identifying the equipment. Planning this alongside the industrial doors helps track the condition of the entire loading point.
Our service portfolio also includes automatic pedestrian doors, medical doors, turnstiles, vehicle barriers, Parkomatic parking systems, fire-resistant curtains, and smoke extraction equipment. Services are determined following a technical assessment.
Contact us
Do you have industrial doors or gates that need attention?
Is your door jammed, is the gate not closing, or are repeated errors occurring? Request an intervention and let us know the location, the type of equipment, and the issue observed.
Want to plan maintenance for a warehouse or a network of storage facilities? Start with a KADRA technical audit. Find out what needs attention, what work can be scheduled, and what’s worth budgeting for.
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